Refund policy

Return & Refund Policy — Girly by Girl

At Girly by Girl, we carefully inspect and securely pack every order before dispatch. Your satisfaction is important to us, and we aim to provide you with a smooth and reliable shopping experience.

Eligibility for Returns

We accept return/exchange requests within 7 days of delivery if:

  • You received a wrong product.
  • The product arrived damaged or defective.
  • The product received is significantly different from what was ordered.
  • The item is unused and in its original condition and packaging.

Non-Returnable Items

Returns or exchanges may not be accepted for:

  • Products that have been used, worn, washed or damaged by the customer.
  • Items damaged due to improper handling or storage.
  • Products without original packaging where packaging is required for verification.
  • Change-of-mind requests, unless specifically approved by Girly by Girl.

Damaged or Wrong Item

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide clear photos/videos of the product and packaging.

After verification, we may offer a replacement or suitable resolution.

Return Shipping

If the return is due to a mistake on our part, such as receiving a wrong or defective product, Girly by Girl may cover the applicable return shipping cost.

For other approved returns, return shipping charges may be the customer's responsibility.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

For eligible refunds, the amount will be processed through the applicable payment method or mutually agreed method.

Cash-on-Delivery orders may require additional verification before any refund is processed.

Order Cancellation

Orders can be cancelled before dispatch by contacting our customer support team as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

How to Request a Return

To request a return or exchange, contact us at:

WhatsApp: +92370 1834532 
Email: girlybygirly@gmail.com

Please provide your order number, customer name and reason for return, along with relevant photos/videos where applicable.