Premium Stainless Steel Love Letter Pendant Necklace

At Girly by Girl, we want your shopping experience to be simple, convenient and reliable.

📦 Delivery Across Pakistan

We offer delivery across Pakistan through reliable courier services.

🚚 Delivery Time

Orders are generally delivered within 3–7 working days, depending on your location and courier service.

Delivery to remote areas may take additional time.

💰 Cash on Delivery

Cash on Delivery (COD) is available for customers across Pakistan.

You can place your order online and pay when your parcel is delivered.

📋 Order Processing

Orders are normally processed after they are successfully placed. During sales, promotions, holidays or periods of high order volume, processing may take slightly longer.

📍 Incorrect Address or Contact Information

Please make sure that your name, complete delivery address and contact number are correct when placing your order.

Girly by Girl is not responsible for delays caused by incorrect or incomplete customer information.

📦 Delivery Delays

Once an order has been handed over to the courier, delivery times may be affected by weather, public holidays, courier delays or other circumstances beyond our control.

If you experience a significant delay, please contact our customer support team with your order number.

Thank you for shopping with Girly by Girl. 💖

At Girly by Girl, we want you to be happy with your purchase.

Please read our policy carefully before requesting a return or exchange.

🔄 Exchange Eligibility

An exchange request may be accepted if:

• You received a wrong item.

• You received a damaged or defective item.

• The product is unused and remains in its original condition and packaging.

For hygiene and safety reasons, certain beauty or cosmetic products may not be eligible for return or exchange once opened or used.

⏰ Exchange Period

Exchange requests should be submitted within 7 days of receiving your order.

📸 Damaged or Wrong Item

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and provide:

• Your Order Number

• Clear photos/videos of the product

• A brief description of the issue

Our team will review your request and guide you through the next steps.

❌ Items That May Not Qualify

Items may not be eligible for exchange if they have been:

• Used or worn

• Damaged after delivery

• Altered or modified

• Returned without original packaging

• Returned after the applicable exchange period

Important Note

Products must be returned in their original condition and packaging where applicable.

Exchange requests are subject to verification and approval by Girly by Girl.

For assistance, please contact us through our Contact Us page or WhatsApp.

Girly by Girl reserves the right to decline an exchange request that does not meet the requirements of this policy.